Privacy Notice

This is the Privacy Notice of Lightbulb Devs Ltd. In this document, “we”, “our”, or “us” refer to Lightbulb Devs Ltd.

Our registered office is at 7 Main Avenue, Aldenco Estate, Galadimawa, Abuja, FCT, Nigeria.

Introduction

  1. This notice serves to inform you of our policy regarding all information that we record about you. It outlines the conditions under which we may process any information that we collect from you, or that you provide to us. This policy encompasses information that could identify you ("personal information") and information that could not. In the context of both the law and this notice, "process" means to collect, store, transfer, use, or otherwise act on information.
  2. We regret to inform you that if you disagree with any of the points outlined below, your sole option is to promptly exit our website.
  3. We are committed to the serious protection of your privacy and confidentiality. We recognise that all visitors to our website are entitled to assurance that their personal data will not be used for any purpose other than those intended by them, and will not inadvertently be disclosed to third parties.
  4. We commit to maintaining the confidentiality of all information provided by you to us and anticipate that you will reciprocate this commitment.
  5. Except as outlined below, we do not share, sell, or disclose any information collected through our website to third parties.

Information we process due to our contractual obligation with you.

  1. When you create an account on our website, purchase a product or service from us, or otherwise agree to our terms and conditions, a contract is established between you and us.
  2. In order to fulfil our obligations under that contract, we must process the information you provide to us. Some of this information may be personal data.
  3. We may use this information to:
    1. verify your identity for security purposes
    2. sell products to you
    3. provide you with our services
    4. offer suggestions and advice on products, services, and how to maximise your use of our website
  4. We process this information on the grounds that there is a contract between us, or that you have requested we use the information prior to entering into a legal contract.
  5. Additionally, we may aggregate this information in a general manner and utilise it to generate class data, such as monitoring our performance regarding a specific service we provide. If used for this purpose, you as an individual will not be personally identifiable.
  6. We shall continue to process this information until the contract between us concludes or is terminated by either party in accordance with the terms of the contract.

Information we process with your consent.

  1. Through certain actions, when there is no contractual relationship between us, such as when you browse our website or request more information about our business, including job opportunities and our products and services, you provide your consent for us to process information that may be personal data.
  2. Wherever feasible, we seek to obtain your explicit consent to process this information, for instance, by requesting your agreement to our use of cookies.
  3. On occasion, you may provide your consent implicitly, for example, when you send us an e-mail message to which you would reasonably expect a response.
  4. Except where you have consented to our use of your information for a specific purpose, we do not use your information in any manner that would personally identify you. We may aggregate it in a general way and use it to provide class data, such as monitoring the performance of a specific page on our website.
  5. If you have given us explicit permission, we may occasionally pass your name and contact information to selected associates whom we believe may offer services or products that could be of interest to you.
  6. We shall continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
  7. You may withdraw your consent at any time by informing us at hello@lightbulbdevs.com. However, if you choose to do so, you may not be able to continue using our website or our services.

Information we process for the purposes of legitimate interests.

  1. We may process information on the basis that there is a legitimate interest, either to you or to us, in doing so.
  2. Where we process your information on this basis, we do so after careful consideration of the following:
    1. whether the same objective could be achieved through other means
    2. whether processing (or not processing) might cause you harm
    3. whether you would expect us to process your data, and whether, in the overall context, you would deem it reasonable to do so
  3. For example, we may process your data on this basis for the following purposes:
    1. record-keeping for the proper and necessary administration of Lightbulb Devs Ltd
    2. responding to unsolicited communications from you to which we believe you would expect a response
    3. protecting and asserting the legal rights of any party
    4. insuring against or obtaining professional advice required to manage the risks of Lightbulb Devs Ltd
    5. protecting your interests where we believe we have a duty to do so

Information we process due to our legal obligation.

  1. We are subject to the law like everyone else. At times, we must process your information to comply with statutory obligations.
  2. For example, we may be required to provide information to legal authorities upon request, provided they have proper authorization such as a search warrant or court order.
  3. This may include your personal information.

Information provided with the understanding that it will be shared with a third party.

  1. Our website allows you to post information with the intention that it will be read, copied, downloaded, or used by other people.
  2. Examples include:
    1. posting a message/comment on our forum or blog
    2. tagging an image
    3. clicking on an icon next to another visitor’s message to convey agreement, disagreement, or thanks
  3. When posting personal information, it is your responsibility to ensure the privacy level of every person who might use it.
  4. We do not specifically use this information except to allow it to be displayed or shared.
  5. We do store it and reserve the right to use it in the future in any manner we decide.
  6. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
  7. Provided your request is reasonable and there is no legal basis for us to retain it, at our discretion, we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at hello@lightbulbdevs.com.

Complaints regarding content on our website.

  1. We strive to moderate user-generated content; however, we may not always be able to do so immediately upon its publication.
  2. If you submit a complaint about any content on our website, we will investigate your complaint.
  3. If we deem it justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
  4. Free speech is a fundamental right, necessitating a judgment regarding whose right will be obstructed: yours, or that of the individual who posted the content that offends you.
  5. If we deem your complaint to be vexatious or without merit, we shall not correspond with you regarding it.

Job application and employment.

  1. If you send us information in connection with a job application, we may retain it for several years in case we decide to contact you at a later date.

Sending a Message to Our Support Team

  1. When you contact us, whether by telephone, through our website, or by e-mail, we collect the data you provide to respond with the information you need.
  2. We record your request and our response to enhance the efficiency of our business operations.
  3. We retain personally identifiable information associated with your message, such as your name and e-mail address, to track our communications with you and provide a high-quality service.

Complaints

  1. When we receive a complaint, we record all the information you provide to us.
  2. We use that information to resolve your complaint.
  3. If addressing your complaint necessitates contacting a third party, we may, at our sole discretion, disclose some of the information contained in your complaint to that party. We do so as infrequently as possible and carefully determine if and what information to share.
  4. We may also compile statistics using information obtained from complaints to assess the level of service we provide. This data will be anonymized to ensure it does not identify you or any other individual.

Cookies

  1. Cookies are small text files placed on your computer’s hard drive by your web browser when you visit any website. They store information gathered on one web page until it is needed for use on another, enabling a website to provide you with a personalized experience and the website owner with statistics about your usage to facilitate improvements
  2. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others may last indefinitely.
  3. Your web browser should allow you to delete any cookies you choose. It should also allow you to prevent or limit their use.
  4. Our website uses cookies. These cookies are placed by software that operates on our servers, and by software operated by third parties whose services we utilise.
  5. When you first visit our website, we ask whether you wish us to use cookies. If you choose not to accept them, we shall not use them during your visit, except to record that you have not consented to their use for any other purpose.
  6. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to access all the functionality of our website.
  7. We use cookies in the following ways:
    1. To track how you use our website.
    2. To record whether you have seen specific messages we display on our website.
    3. To keep you signed in on our site.
    4. To record your answers to surveys and questionnaires on our site while you complete them.
    5. To record the conversation thread during a live chat with our support team.

Personal identifiers from your browsing activity.

  1. Requests by your web browser to our servers for web pages and other content on our website are recorded.
  2. We record information such as your geographical location, your Internet service provider, and your IP address. We also record information about the software you are using to browse our website, including the type of computer or device and the screen resolution.
  3. We use this information in aggregate to assess the popularity of the web pages on our website and how we perform in providing content to you.
  4. If combined with other information we know about you from previous visits, the data could potentially be used to identify you personally, even if you are not signed in to our website.

Our use of re-marketing.

  1. Re-marketing involves placing a cookie on your computer when you browse our website so that we can serve you adverts for our products or services when you visit other websites.
  2. We may use a third party to provide re-marketing services from time to time. If you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Information we obtain from third parties.

  1. Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly derived from your personal information from third parties whose services we utilise.
  2. No such information is personally identifiable to you.

Third party advertising on our website.

  1. Third parties may advertise on our website. In doing so, those parties, their agents, or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
  2. They may also use other technology, such as cookies or JavaScript, to personalise the content of their adverts and measure their performance.
  3. We do not have control over these technologies or the data that these parties obtain. Accordingly, this Privacy Notice does not cover the information practices of these third parties.

Access to your personal information.

  1. At any time, you may review or update personally identifiable information that we hold about you by signing in to your account on our website.
  2. To obtain a copy of any information that is not provided on our website, you may send us a request at hello@lightbulbdevs.com.
  3. After receiving the request, we will inform you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your information.

  1. If you wish for us to remove personally identifiable information from our website, you may contact us at hello@lightbulbdevs.com.
  2. This may limit the service we can provide to you.

Verification of your information.

  1. When we receive any request to access, edit, or delete personally identifiable information, we shall first take reasonable steps to verify your identity before granting access or taking any action. This is important to safeguard your information.

Use of site by children.

  1. We do not sell products or provide services for purchase by children, nor do we market to children.
  2. If you are under 18, you may use our website only with consent from a parent or guardian.
  3. We collect data about all users of, and visitors to, these areas regardless of age, and we anticipate that some of those users and visitors will be children.
  4. Such child users and visitors will inevitably visit other parts of the site and will be subject to any on-site marketing they encounter, wherever they visit.

Encryption of data sent between us.

  1. We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you provide to us.
  2. Whenever information is transferred between us, you can verify that it is done using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

How to make a formal complaint.

  1. If you are not happy with our Privacy Policy or have any complaint, then you should inform us by email. Our address is hello@lightbulbdevs.com.
  2. If a dispute is not resolved, we hope you will agree to attempt to settle it by engaging in good faith with us in a process of mediation or arbitration.
  3. If you are in any way dissatisfied with how we process your personal information, you have the right to lodge a complaint with the National Information Technology Development Agency. This can be done at https://nitda.gov.ng/contact/.

Duration of personal data retention.

  1. Unless otherwise mentioned in this Privacy Notice, your personal data will be retained solely for the following purposes and durations:
    1. to fulfil the services requested by you
    2. to adhere to legal obligations, including those imposed by tax authorities
    3. to facilitate the pursuit or defence of legal proceedings.

Legal compliance.

  1. Our Privacy Policy has been drafted with the intention of ensuring compliance with the laws of all jurisdictions in which we conduct, or intend to conduct, business. Should you believe that this Policy fails to satisfy the legal requirements of your particular jurisdiction, we respectfully request that you notify us.
  2. The ultimate determination as to whether you engage with our website rests with you.

Revision of this Privacy Policy.

  1. This Privacy Notice may be subject to periodic revisions as deemed necessary. The terms governing your use of this website shall be those published herein on the date of your access. We recommend that you retain a printed copy of this Notice for your records.
  2. For any questions regarding our Privacy Policy, please contact us.

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