We maintained a stable workload by delivering prompt technical support in collaboration with the WordPress plugin's support team during a brief surge in customer requests.

To help Password Protect WordPress navigate the surge in customer support requests, we needed to provide swift proactive technical support, allowing their team to handle the increased workload without compromising service quality.

In collaboration with LevelUp, we quickly adapted to Prevent Direct Access' products and support guidelines to maintain consistency in their brand communication. Armed with this knowledge, we took on frontline support to deliver timely help and preserve a positive user experience during the busy period.

That intervention relieved the burden on Prevent Direct Access’ internal support team, allowing them to efficiently manage the increased workload while maintaining their high standard of service.