- technical support
Popup Maker offers a free and popular WordPress plugin, with optional premium add-ons. The plugin is designed to help website owners easily create and manage various types of popups, including email opt-ins, contact forms, announcements, and more. Its flexible targeting and triggering options allow users to display the right message to the right visitors at the right time, enhancing engagement and conversions.
To help them give the right level of attention to product development and customer growth, Popup Maker sought a dedicated technical support team for their premium add-on plugins.
Our Approach
Lightbulb Devs and LevelUp collaborated to provide comprehensive technical support for Popup Maker's core and premium add-on plugins, enabling their team to focus on the continuous development of their core product and customer growth strategies. We made sure their customers received timely and satisfying assistance.
Our support included direct troubleshooting and the creation of quick workaround code snippets to address urgent issues. We also diligently logged identified bugs and feature requests to contribute to the ongoing improvement of their product.
We were able to reduce the support burden on Popup Maker and increase the trust for their brand. That allowed them to strategically invest their time and resources to enhance their offerings and expand their user base.
