- technical support
Thrive Themes crafts conversion-focused WordPress website tools and themes engineered to help businesses grow online. Their suite of products is designed for lead generation, sales, and engagement, empowering users to build high-performing websites without needing extensive technical skills.
Lightbulb Devs were tasked with providing proactive technical support for Thrive Themes' customers during their shift to an in-house support model. This included expert assistance with their Thrive Suite plugins, themes, and templates to ensure a smooth user experience throughout the transition.
Our Approach
Our aim was to provide proactive technical support for Thrive Themes' customer base during their transition to an in-house support team. We focused on ensuring a seamless experience for their users throughout this period of change.
We worked with LevelUp to deliver expert technical assistance across the Thrive Suite plugins, themes, and templates. Our technical support team integrated so seamlessly into their team that they felt like an extension of Thrive Themes, making it impossible for the customers to tell the difference. We addressed user queries, provided guidance on implementation, and resolved technical issues to maintain customer satisfaction.
A key element of our approach was to facilitate a smooth handover by providing comprehensive knowledge transfer to Thrive Themes' to empower their new in-house support staff for future support needs.
6-month results
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