- technical support
User Menus is a free WordPress plugin by Code Atlantic designed to enhance navigation menu visibility based on user roles and login status. It allows site administrators to customise login, logout, and registration links, while allowing them to control menu item visibility, and insert personalised user data into menu labels for an improved user experience.
Code Atlantic needed dedicated technical support for their User Menus plugin to ensure seamless functionality and a smooth user experience.
Our Approach
LevelUp brought Lightbulb Devs on board to collaborate in delivering dedicated technical support for the User Menus plugin. The Code Atlantic team could focus more on product enhancements and customer growth as a result. We ensured that the user requests were handled swiftly and effectively, providing satisfying solutions.
We provided direct assistance with customer enquiries including the creation of quick workaround code snippets for urgent issues. We also conducted thorough logging of identified bugs and feature requests for the development team's consideration.
We made sure to educate the new and existing users on the capabilities and scope of the plugin whenever necessary. As an extension of the User Menus team, we successfully achieved and maintained positive customer feedback.
6-month results
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- technical support
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