- technical support
Barn2 Plugins, founded by husband-and-wife team Katie and Andy Keith, is a UK-based WordPress and WooCommerce plugin company. They offer a suite of high-quality plugins designed to enhance website functionality and improve the customer journey for over 90,000 websites globally. Their popular plugins include Document Library Pro and WooCommerce Product Table.
Barn2 Plugins needed to implement a robust Quality Assurance (QA) process to strengthen their support team's performance. This initiative was designed to boost efficiency and effectiveness in managing a growing volume of customer support requests, ultimately driving higher customer satisfaction.
Our Approach
Lightbulb Devs partnered with LevelUp to develop a comprehensive QA process for Barn2 Plugins' support team. This initiative was specifically designed to tackle the challenges brought on by a growing volume of customer support requests.
We worked closely with Barn2 to define clear QA standards and implement effective evaluation methods. The goal was to equip their support team with the tools and processes needed to handle enquiries efficiently while maintaining high levels of customer satisfaction.
Together, we successfully helped Barn2 Plugins to enhance the performance and efficiency of their support operations, ensuring a consistently positive experience for their growing customer base.
6-month results
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